Privacy Policy

Effective date: 05/11/2025

This Privacy Policy sets out how we, INSTAOZ (we, our and us) operating the website https://iozo.com (our website) collect, store and use information about you when you use or interact with our website, and where we otherwise obtain or collect information about you.

About us

INSTAOZ is a digital service provider. We are based in Germany. Our registered address is Lucas-Cranach-Str. 4, 67227 Frankenthal, Germany. Owner: Romila Ramona. VAT ID: DE453438019.

INFORMATION WE COLLECT WHEN YOU CONTACT US

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion (if applicable). We may store the selected currency in a session cookie so that the prices convert to your local currency.

We collect and use information from individuals who contact us, as further described below:

Email: When you send an email to the email address shown on our website we collect your email address and any other information you provide in that email.

Phone number: In case you choose to be informed via SMS or phone call about your order/service we will collect your phone number.

Contact form: When you contact us by using a contact form on our website, we collect your name, email address, IP address, and any other information you provide when filling the form (including any optional information such as phone number or company name). If you do not provide the mandatory information required by the contact form, you will not be able to submit the form and we will not receive your inquiry.

Post: If you contact us by postal mail, we will collect any information you provide to us in your postal communications.

INFORMATION WE COLLECT WHEN YOU INTERACT WITH OUR WEBSITE

We collect and use information from individuals who interact with particular features of our website:

E-Newsletter: When you sign up for our newsletter or opt in to receive news/offers from us (for example by entering your name and email address or ticking a box at checkout) we collect your name and email address.

Registering on our website: If you register and create an account on our website, we collect your name, email address, IP address, mailing address, contact details and any other information you provide when completing the registration form (including any optional information such as phone number or company name). If you do not provide the mandatory information required for registration, you will not be able to create an account.

INFORMATION WE COLLECT WHEN YOU PLACE AN ORDER ON OUR WEBSITE

When you place an order (for services offered by us) on our website we collect and use information as described below:

Mandatory information: We collect your name, email address, billing address, delivery address (if applicable), location, and any other mandatory information required to process the order. If you do not provide the mandatory information we require, you will not be able to purchase/services from us or enter into a contract with us.

Optional information: We also may collect optional information such as your phone number and any additional optional information at checkout. We may ask if you would like to receive marketing communications from us. For further information see the “Marketing communications” section below.

Processing your payment: After you place an order you will need to make payment for the services you have ordered. In order to process your payment we use a third-party payment processor. That payment processor will collect, use and process your payment information in accordance with their privacy policy (you can access their policy separately).

INFORMATION COLLECTED OR OBTAINED FROM THIRD PARTIES

We may obtain information about you from third parties in the following ways:

We receive information about you from third parties (for example, Apple, Google or other platforms) such as name and contact details.
We may obtain information about you from publicly accessible sources (EU and non-EU) such as online customer databases, business directories, social media and websites.
If we receive information about you from a third party in error and/or we do not have a legal basis for processing it, we will delete the information.

DISCLOSURE AND ADDITIONAL USES OF YOUR INFORMATION

We may disclose your information in the following circumstances:

To service providers we use (third parties) to run our business, such as hosting providers, payment processors, customer service providers, marketing services. We share your information only where necessary for them to provide their services.
To other third parties in specific circumstances (for example legal advisors, auditors, affiliates, business partners) as needed.
To comply with legal or regulatory obligations, or in connection with disputes, investigations, fraud prevention or enforcement of our terms and policies.

TRANSFER AND STORAGE OF YOUR INFORMATION

Your information may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

HOW LONG WE RETAIN YOUR INFORMATION

Retention periods:

Server log information: we retain this for one year.
Order information: when you place an order for our services, we retain that information for six years following the end of the financial year in which you placed your order (in accordance with our legal obligations).
For any other category of information we retain your data no longer than necessary, taking into account: the purpose and use of your information, legal obligations, industry practice, risk, cost and effort, ability to keep it accurate and up-to-date.

HOW WE SECURE YOUR INFORMATION

We take various technical and organisational measures to secure your information and to protect it from unauthorized or unlawful use, accidental loss or destruction, including:

Sharing and providing access only to the minimum necessary, subject to confidentiality restrictions and anonymisation where possible.
Using secure servers to store your information.
Verifying the identity of any individual requesting access to information before granting access.
Please note: transmission of information over the internet (e-mail, web form) is not entirely secure and any transmission is at your own risk. We cannot be responsible for any loss or damage resulting from your decision to transmit information to us in this way.

YOUR RIGHTS IN RELATION TO YOUR INFORMATION

Subject to certain limitations, you have the following rights (which can be exercised by contacting us at the email address provided below):

To request access to your personal information and information related to our processing of it.
To request correction or deletion of your personal information.
To request that we restrict our processing of your information.
To receive in a structured, commonly used and machine-readable format the information you have provided to us and the right to have that information transferred to another data controller.
To object to processing of your information for certain purposes (including profiling).
To withdraw your consent at any time where processing is based on your consent. Note: withdrawing consent does not affect the lawfulness of prior processing.
The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

We use the Shopify platform to provide our online store. Your personal data will be stored and processed on servers operated by Shopify and its service providers. By using our services you consent to such storage and processing under the terms of this Privacy Policy.

How we verify your identity:
Where we possess appropriate information about you on file we will attempt to verify your identity using that information. If that is not possible, and you seek access to your information, we may require original or certified copies of certain documentation.

Right to object to processing for certain purposes:
You have the right to object to us using or processing your information where we rely on legitimate interests (including profiling) or for direct marketing purposes. You can object by:

Clicking the “unsubscribe” link in any marketing email we send you, or
Sending us an email at the contact address below asking that we stop sending you marketing communications.

COOKIES

Cookies are small data files sent by a website’s server to your browser or device and stored there. They may be used for a range of purposes such as customising a website for you, helping you navigate it, improving user experience and storing your preferences or login information.

Targeting or advertising purposes:
We may use cookies (or similar technologies) for targeting or advertising purposes, to display adverts on our website and collect information about your usage of our website, to personalise adverts and tailor them to your interests.

CHANGES TO OUR PRIVACY POLICY

We may update and amend our Privacy Policy from time to time.

Minor changes: Where we make minor changes to our Privacy Policy we will update the effective date and version. Our processing of your information will be governed by the new version from its effective date.
Major changes or new purposes: Where we make major changes (or intend to use your information for a new or different purpose than originally collected) we will notify you by email (where possible) or by posting a notice on our website. We will provide you with information about the change, the purpose and any other relevant information prior to using your information for the new purpose. Where required we will obtain your prior consent.

CHILDREN’S PRIVACY

We do not knowingly collect information from persons under the age of 18. Our website is not intended to solicit information of any kind from persons under the age of 18. If we become aware that we have collected personal data from a person under 18 without verification of parental consent, we will take steps to obtain such consent or delete the data as required by law. If you believe we may have collected information about someone under 18 please contact us.

COPYRIGHT

The copyright in this Privacy Policy is either owned by or licensed to us and is protected by copyright laws around the world and via copyright protection software. All intellectual property rights in this document are reserved.

CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or our processing of your personal data, please contact us by any of the following means: