Refund & Cancelation Policy

Effective date: 05/11/2025

This Refund & Cancellation Policy sets out the terms on which you are permitted to use our website, https://iozo.com (“the Site”). By placing an order on the Site you agree to be bound by, and comply with, this policy.

About us

INSTAOZ (we, our, us) operates the website https://iozo.com. We are a digital service provider based in Germany. Our registered address is Lucas-Cranach-Str. 4, 67227 Frankenthal, Germany. Owner: Romila Ramona. VAT ID: DE453438019.

 

Cancellation and refund terms

  • Orders are final once you place an order on our website.
  • We generally do not provide cancellations or refunds except in the limited circumstances listed below.
  • You should check the refund options for your specific service before purchasing.

 

When you will not be entitled to a refund

You will not be entitled to a refund in the following cases:

  • Our services have been fully delivered.
  • Your video/account was removed or suspended by a third-party platform (e.g., due to violations, copyright, fraud, or inappropriate content).
  • Your page/account loses some of the delivered followers/likes after service completion.
  • You resell or transfer the service you purchased.

 

When you will be entitled to a refund

You may be entitled to a refund in the following situations:

  • Your order is not completed within the timeframe stated (for example: not completed within 5 days of purchase).
  • We have failed to deliver the service at all.

 

How to request a refund

To request a refund, you must contact our support team at the email address shown on our Site. Be sure to include details of your order and the reason for the request.

 

Returns for physical products (if applicable)

If you purchase any physical product (unlikely for a digital service) you should return it only to the address provided on our Site after contacting customer support first; otherwise we reserve the right to reject the refund request.

 

Contact information

If you have any questions regarding this policy, please contact us via:
Email: sale@iozo.com
Post: INSTAOZ, Lucas-Cranach-Str. 4, 67227 Frankenthal, Germany.
VAT ID: DE453438019

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